Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Norwich
Review Submitted: April 2022
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My current role is reception team member for Premier Inn. This involves being the first point of contact for guests when they check in and throughout their stay, answering the phone, responding to emails and other office admin. I also have to make sure the hotel is clean and presentable.
To what extent do you enjoy your programme?
4/5
I am enjoying learning more about the business and hoping it will assist in my day to day role.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I am learning new processes that are not in my daily role including Genie, linen count, ordering and maintenance portal. This is allowing me to learn the different aspects of the business and how they all fit to ensure the smooth running of the hotel.
Structure and Support
How well organised/structured is your programme?
4/5
I would say it is very organised/structured. I have digital learning tasks that have to be completed on a weekly basis, along with off the job training. I am set goals by my Lifetime coach to assist with my knowledge, skills and behaviour.
How much support do you receive from your employer?
4/5
I feel that I receive enough support from my manager that I need. If I have any issues/questions, I know I can speak to them.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I get the support I need. At my reviews they set me goals that will help towards the end point assessment. Again, if I have any issues/question I know I can just ask.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It is helping with my knowledge and confidence.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
We have had a team night out for Christmas. Other than that no.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Good employer.
What tips or advice would you give to others applying to Whitbread plc?
Just be yourself.
