Customer Experience Agent Deputy Team Leader Review
at Pearson
Level 2 Apprenticeship
Business Operations, Teaching
Warrington WA1 1RW, UK
Review Submitted: April 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Provide responses to all contacts via written or verbal forms of communication.
Input accurate customer information onto the relevant system.
· Complete all requests received for non-standard accommodations.
· Evaluate and report on calls and e-mail and use the data and metrics to make recommendations and implement demonstrable improvements.
Input accurate customer information onto the relevant system.
· Complete all requests received for non-standard accommodations.
· Evaluate and report on calls and e-mail and use the data and metrics to make recommendations and implement demonstrable improvements.
To what extent do you enjoy your programme?
5/5
I have enjoyed all aspects of the apprenticeship programme
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained a vast amount of knowledge completing the team leader apprenticeship
Structure and Support
How well organised/structured is your programme?
5/5
The programme was very well organised and adapted well with all the issues associated with Covid
How much support do you receive from your employer?
5/5
I have received all the support I could ask for, from time off to complete my assignments to equipment in order to assist me
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again, I could not fault the support I have been provided from my training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification, has helped me better understand how to manage a team in all aspects.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do have team building evenings and lots of additional courses to complete
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
It is a great company to work for, with amazing benefits and progress opportunities. They also take your opinion on board and will help in anyway they can
What tips or advice would you give to others applying to Pearson?
Be honest, and try and set yourself apart from the usual applications.
