Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Durham
Review Submitted: April 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
General admin duties, checking guests in and ensuring they get the best welcome and overall experience. General cleaning duties to ensure the hotel is clean and always looks well maintained. Ensuring guests have everything they need during they're stay and always remaining polite and friendly throughout. Making sure all relevant paperwork is filled out correctly.
To what extent do you enjoy your programme?
5/5
The programme has helped me gain alot of confidence in my job role and has expanded my knowledge. I know a lot more about different customer types now and I've also gained a lot of knowledge in other types of hospitality industry its had a massive impact to my everyday job and is something i am so pleased I have done!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Expanded my admin skills alot, learning a whole new programme and way of working and applying this to my everyday job. Developed my customer service skills a lot by working so closely with guests and other team members. I've also learnt alot about data protection and how this applies to my role.
Structure and Support
How well organised/structured is your programme?
5/5
Meetings are arranged well in advance and the programme itself is spread out over the year so that its not overwhelming. You're online platform gives you a structured view of what Is needed for your next meeting which helps you stay organised and everything is emailed over to you also enabling you to keep yourself organised
How much support do you receive from your employer?
5/5
My employer is only ever a phonecall away if I need assistance or support with anything. She helped with my shifts so that I was able to attend all of my meetings and also advised me on anything I was struggling with. Whether personal or professional I knew I could go to my employer for support
How much support do you receive from your training provider when working towards your qualifications?
5/5
I cant fault my training provider. Everything was made so easy and the support I received was excellent. Anything I needed help with I could simply message and get that support. The online learning platform was also a great way of helping me know exactly what I needed and when
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It's helped me gain a lot of confidence in my job role and helped me to understand different aspects of it. Its made me think a lot more about my progression in my role and also helped me gain knowledge on the role itself. I feel I'm much better in my job role since doing this qualification
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do a lot of charity fundraising which over the past couple of years has been more difficult due to the pandemic. However before this we would do a lot of social activities to raise funds. We also have regular team meetings which are always more relaxed and feel like a team gathering where we can all get together in a comfortable setting
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I've never worked for a company that cared so much about it employers. From incentives and rewards to general everyday check ups. The company have a really passion about making sure there employers feel valued and as thoigh they natter, and that's very rare in a company! The benefits are endless and I'm honestly am so proud to be a part of such a caring and generous company
What tips or advice would you give to others applying to Whitbread plc?
I would definitely do it! There are numerous different job roles within whitbread and it is a company I will happily work for for many years to come! Don't be afraid to ask questions and know that you're applying for a company that genuinely cares about your wellbeing.
