Team Leader Review

Item: Team Leader at Whitbread plc
Rating: 2.6
Author: Anonymous

at Whitbread plc

Level 3 Apprenticeship

Hospitality Management

Darwen

Review Submitted: April 2022

Overall Rating

2.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role

3/5 - Skills Development

2.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

My job role as a team leader is to lead the team, and ensure our shifts run as smoothly as possible. I’m there to support the team and our guests. As a team leader I make sure business and sales objectives are met.

To what extent do you enjoy your programme?

2/5

I wouldn’t say I’m particularly enjoying the programme so far. Although my trainer is an amazing support, I find the programme to be a little dull. There’s no excitement or any sense of looking forward to the next set of work.

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

I haven’t yet learned any new skills, however I have developed existing skills. I can now comfortably carry out business objectives with a more clear and precise attitude. Such as placing a beer order, always something I knew how to do, but now I’m more confident.

Structure and Support

How well organised/structured is your programme?

2/5

The programme is very organised, however the structure seems a little grey. There’s no face to face meetings, no kind of hands on development so far. Although the online work is okay, I expected a more physical approach.

How much support do you receive from your employer?

2/5

There’s not a massive amount of support. Although my employer is helpful when I need sessions booked out of work, during work we have no guidance on our apprenticeship. There’s no time in work to do any apprenticeship tasks.

How much support do you receive from your training provider when working towards your qualifications?

4/5

Andrew is a great support! He really tries to make the sessions as valuable as possible. I receive great help and feedback from [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions].

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

2/5

So far I haven’t felt that this apprenticeship is helping me to perform better in my role, however it still is very early doors and hopefully in time I can correlate the two and create a connection to what I’m learning and what I do in work.