Customer Service Manager Review
at Pearson
Degree Apprenticeship
Business Operations
Stockport
Review Submitted: April 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Accountable for the successful delivery of departmental KPI’s relating to customer engagement.
Monitoring and managing resource to ensure sufficient coverage to meet service level agreements relating to phone calls and emails.
Monitoring and managing resource to ensure sufficient coverage to meet service level agreements relating to phone calls and emails.
To what extent do you enjoy your programme?
5/5
I loved aspects
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I feel more confident in many aspects of the job particularly in relationship to team leading.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised with good communication between employer and training provider
How much support do you receive from your employer?
5/5
2 hours off the job in addition to 20% time as standard. Network of colleagues that are receptive to the apprenticeship programme
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Extremely well. I feel more confident in every aspect of the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
lots of professional networks events
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Learning culture is lived out in the actions of employees and senior management
What tips or advice would you give to others applying to Pearson?
Show a passion for learning and self development even if your goals are yet to be defined.
