Technical Support Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: May 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a day to day basis I need to take calls from customers, write notes about any cases I have opened throughout the day and checking my schedule to ensure I am on track.
To what extent do you enjoy your programme?
4/5
I enjoy my programme quite a lot because I am able to speak to new people every day.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to deal with unhappy customers, as well as how to stay calm and patient in these situations.
Structure and Support
How well organised/structured is your programme?
4/5
My programme is very well organized and I always have something to do.
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer whenever I need it.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider gives me a lot of support when working towards my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think it helps me a lot to develop through my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is always something to get involved in throughout my workplace.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Great company with great people
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be confident and be yourself
