Financial Advisor Customer Service Review
at NatWest Group
Level 2 Apprenticeship
Finance
Manchester
Review Submitted: April 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Dealing with business customers over the phone.
Solving customer queries.
Speaking to internal teams to help find answers for the customers.
Daily meetings with my team
Solving customer queries.
Speaking to internal teams to help find answers for the customers.
Daily meetings with my team
To what extent do you enjoy your programme?
5/5
I enjoy it, it can be hard at times but we are given lots of time to work on the apprenticeship and lots of support.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My confidence is definitely growing.
I have increased my communication skills
I have increased my communication skills
Structure and Support
How well organised/structured is your programme?
5/5
Very. We have time out from our jobs to complete tasks, we have a schedule and we are all aware of what needs to be done and when
How much support do you receive from your employer?
5/5
Alot. They are always willing to support us or provide anything we need. We are given more than than i thought to work on our apprenticeship. I feel very supported.
How much support do you receive from your training provider when working towards your qualifications?
5/5
They respond quickly to emails and answer all the questions i ask.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It givens me more skills that i can use in the job and work on to better myself.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There is a workplace facebook which allows you to network. There hasnt been any extra curricular activities planned yet as far as im aware of.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Its a great organization where you are valued as a member of staff.
What tips or advice would you give to others applying to NatWest Group?
To be curious and not scared to ask questions.
To not judge it at first glance, at first it is challenging but it gets easier and you get used to the job.
To not judge it at first glance, at first it is challenging but it gets easier and you get used to the job.
