Team Leader Review
at The Co-op
Level 3 Apprenticeship
Customer Service
Norwich
Review Submitted: April 2022
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role as a team leader is to lead a small team on a daily basis to achieve business goals which leads to increasing sales. I ensure that everyone follows business processes to ensure colleagues and customers are safe when shopping with us to create the best shopping experience.
To what extent do you enjoy your programme?
4/5
I really enjoy the programme of the apprenticeship as it has put me out of my comfort zone to achieve new skills and help me work towards my goals that I wish to achieve within my workplace.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed skills including communication, teamwork and leadership. I have also developed behavioural skills which I have been able to demonstrate to my team.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is very well organised and structured. I feel comfortable with what I have to do and who to contact if I have any issues. My coach is very supportive and the workload is manageable alongside my job role.
How much support do you receive from your employer?
4/5
I receive a lot of support and I am very happy with how much contact I receive on a weekly basis depending on what needs I have.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support when it comes to training and I benefit from the training from my provider as all of it is relevant to me in progressing further within the business
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification really helps me perform better in my role as most of the tasks given to me and the teams calls I attend really help my develop many skills which I am then able to show my team and become a better leader in my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are extra-curricular activities such as fund raising events that I am keen to get involved with which helps improve teamwork in my store. I also am keen to get involved with local causes to network potential ideas on how we can all get involved to help the community.
Recommendations & Advice
Would you recommend The Co-op to a friend?
Yes
Why?
The business really looks after it staff and provides many networks to colleagues on progression and different opportunities
What tips or advice would you give to others applying to The Co-op?
Co-op isn’t just a job, it is about supporting local communities and providing customers with the best shopping experience as well as supporting businesses around the world.
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
-
4.7
