Customer Service Manager Review

Managing a team of Customer Service Support Assistants to resolve food stores delivery queries by working with other depot departments including warehouse & transport. I lead by example in coaching my team and being on-hand to support them with their learning & development. I carry out one-to-ones and provide constructive feedback to help them develop their skills.

It’s very well structured with time sensitive tasks set alongside group learning conferences, in addition to the overall time frame from end-to-end of the apprenticeship. However, I was pleased to discover I was able to take a formal pause upon starting a new role, until ready to return to the course.

I receive plenty of support from my employer as they care about personal development as much as the overall commercial success of the business. I feel very fortunate to be given this opportunity within my day job & contracted hours, to build on my personal growth plan and carry our meaningful work.

I receive enough support from my Hart learning tutor upon submitting assignments and / or questions. I had additional support with accommodating a formal pause and then helping me to catch up, particularly after having work re-assessed due to a previous Hart learning tutor leaving mid-way through and over-marking all of their learners work.

I feel that the Management qualification helps me perform better because it educates me on models for managing a team that I hadn’t been aware of before. It also provides insight in an engaging way so that I remember what I’ve learnt in order to apply it long afterwards.

Yes

Our ethical values & principles are demonstrated every day in the behaviours Show You Care, Be Yourself Always, Do What Matters Most, and Suceed Together. We provide our colleagues with meaningful work for a fair wage, colleague discounts & benefits, and an environment designed to support mental / physical well-being above all else.