Software Developer Apprentice Review

I am an IT Support worker who aids the helpdesk, and will move towards bigger projects. It involves using a ticketing system to answer queries. I have learnt a lot about the operating system and my applications security. Working with databases is the main part of my role in the company.

In my team, there is a lot of organisation and structure to my work. There is a common place for all types of work and queries. It is good the amount of money they invest in good systems.
QA wise, there could definitely be a lot of improvements. Classes aren't always visual.. You have to wait till a conversation with you assessor for a small list of classes. I think there should be more detail about what's in these classes too.
Overall, we have been meeting regularly though, and this is structured for the programme.
Apprenticeship meetings / induction is also structured.
Training is structured

My manager is my main support from the organisation. But i know if i was to reach out to HR, I would get the same support. I have heard some members of the apprenticeship have had support with understanding if they have issues with dyslexia.
My manager trains me/helps me day to day/encourages a great working environment in my team. And my team are the same, they call out when a resource isnt being used. They support you a lot. They also understand that your health is important and we work prime time for doctors. Other jobs, would try to mitigate how long we spent at the doctors, by asking for notes. There is a trust and understand as we build relationships.
In another light, I don't think this would be possible without the culture that the CEO has created for the company. The company culture really feels like a team and everyone I know acts with the business in mind.

I think once covid is over the classes should be back in the office though. In theory, we are working with theoretical equipment/lacking in relationships we should have. It's a shame we have missed this experience. I can understand this isn't the providers fault
Its hard when you are learning to sit at home on a pc. I think when someone doesn't understand something, we shouldn't just retell them in the same worded paragraph.. it would be ideal to be in a classroom where we can use a whiteboard, screen share some software to a class, be next to them, and enjoy more discussions. I think we should be encouraging in depth teaching to push our knowledge, and not one teaching that fits all
I think more encouragement for the office is ideal as i know it seems to be choice right now

I think that there were a few things that helped but sometimes felt that whatever was easiest for the provider was better. I think some things felt like ticks, which is probably what most people want. I think there is a part to that which people miss, and that is upskilling our knowledge so we can become the experts we need to be. I think managers and students need to just know this and be firm about what we want.
I think the courses are good but they really should be more challenging. But overall, the networking course was really in depth and taught me a lot. As well as SQL.

Yes

100%. I try convince everyone to get a job here. Every other job I've had before this, the company don't appreciate you, they don't upskill you, and I believe there have been many times where I have been taken advantage of / been treated with disrespect because of my anxiety. In the culture, it is really about building relationships and doing the right thing. The company is inclusive and if you show how much you want to be there in how you act, they will help you become a valuable member of the business. And they treat you well
What I say to everyone is. You aren't allowed to come into work and be horrible.
It is a professional culture. It is probably the normal that we don't always receive these days. You aren't seen as a number you are seen as a valuable resource