Duty Manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Dudley DY1 4TA, UK
Review Submitted: April 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
To manage the hotel when on duty. To make sure the right team are in the right positions for start of shift and every one has a clear understanding of what their role is. to be guest focus and help guest with any issues or queries, guest focus on breakfast service when on am shift and then evening meals when on pm shift. counting safe opening and closing restaurant and banking cash, safe deposits. to help train and coach team to progess.
To what extent do you enjoy your programme?
4/5
I am really enjoying the programme as it is opening my mind to the way we do thing and why we do it, giving me a bigger picture to think outside the box. Also the help with the math's as I left school back in 1992 its helping me learn new things
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Every day you learn a new skill in this business, there is so much to learn. Now doing the level 3 apprenticeship in am learning more with the courses I am doing. At present I am learning how to do beer stocks and rota's for the team t make sure all shifts are covered
Structure and Support
How well organised/structured is your programme?
4/5
The Structure of the course I find is great, the way it is broken down into sections with complete by dates is a help. The support and help I receive from [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is awesome, just knowing she is a phone call/email away is very supportive. Plus the regular updates to keep us up to speed
How much support do you receive from your employer?
4/5
I do get support form my manager, he is on hand to offer advice in helping me when I get stuck on certain things. My manager is also my mentor only issue I have is finding the time at work to do my coursework as in this industry there is always something going on .
How much support do you receive from your training provider when working towards your qualifications?
4/5
As mentioned before [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is constantly sending emails and keeping me updated with how im progressing, which is really helpful. Its good to know that the help and support is there. The catch up zoom meetings are very helpful with face to face help n explanations on how to do certain things
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think the apprenticeship is helping me put into practice what I am learning and putting into practice also questioning myself on why? and how to work smarter. also I feel I can talk to the team about performances and ways of working smarter and the effects of actions they have just done. It will extend my management skill set.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We have a very successfull social group which has started in the last six months. This involves all the team being invited to various meals and live music events which are sometimes subsidised by the business. This is a growing platform which helps with interaction outside of work. Happy days.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
It is a very caring company with plenty of opportunities to learn and grow. A very family orientated feeling working with one of the brands. The company promotes great team work and friendship with lots of training and information so you never feel alone. There is always someone to speak to.
What tips or advice would you give to others applying to Whitbread plc?
Be honest with what you want from your career and yourself. Explain your strengths but don't be afraid to bring up your weaknesses. This is something that can be worked on together and eliminates that fear of failure. Whitbread is a massive company with many arms so if Premier Inn for example is not the fit you wanted, you could explore restaurants for instance.
