Custom Solutions Review
at Nestlé
Level 3 Apprenticeship
Customer Service
York
Review Submitted: April 2022
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my roll i work with customers and colleagues in Nestle to organise optimal delivery times for orders in terms of economy and environment. I also resolve a variety of issues customer my have with an order in order to provide effective customer service for our clients.
To what extent do you enjoy your programme?
3/5
I have been really enjoying the program so far, it has allowed me to achieve things both in and out of work which I wouldn't have been able to do otherwise.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to manage my own time, problem solve, communicate with both customers and colleagues in ways I feel I couldn't have learned in school. I am responsible for my own time and how I use it, I feel a great level of agency in my role
Structure and Support
How well organised/structured is your programme?
3/5
We are given lots of foresight in how we are expected to develop on the course, we have designated dates and times for university days, study days, when uni work needs to be done by and how far along the process we are.
How much support do you receive from your employer?
4/5
We have lots of people working within the university who are able to support us through any queries we may have with the uni work and our team are more then happy to support us with any questions we have around the day job.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The training provider has been able to support us throughout the process with all our work, the tasks we are set are interesting to the point where I'm engaged in it in ways I haven't been with work in lower school
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It not only helps consolidate what we learn from our day job but it also has put my previous jobs into perspective. It has allowed me to understand and appreciate my own roll which has helped me improve the quality of my work in my day job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I've had the chance to speak to schools about apprenticeships and speak to the public about apprenticeships at nestle at apprentice open days. My colleagues have also had the chance to meet with partners and go on volunteering days.
Recommendations & Advice
Would you recommend Nestlé to a friend?
Yes
Why?
The job offers a lot of opportunities in a massive multinational company. It's a safe job in a dynamic working environment with an employer that offers a genuinely good job package. And the apprenticeship allows me to improve me working skills in a professional environment
What tips or advice would you give to others applying to Nestlé?
be confident, Nestle is looking for personality traits and competencies that aren't necessarily displayed by just good grades on a CV so having job experience will also make you look like a great candidate.
