Supply Chain Apprentice Review
at Nestlé
Level 3 Apprenticeship
Customer Service
York
Review Submitted: April 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role in the first year is 'Customer Solutions Analyst'. This involves communicating with a variety of customer Nestle supply and answering their queries. We have a great deal of responsibility booking in orders with customers and making sure they arrive on time in full.
To what extent do you enjoy your programme?
4/5
I enjoy working together in a team and speaking with new people. Learning new the systems and various tasks is something I also find enjoyable along with coming up with solutions to issues and problems we encounter. Solving an issue or fixing a problem gives me a sense of achievement.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed communication skills since everyday I am speaking with internal people in the company as well as customer. I've become better at forming emails and more confident taking telephone calls with new people. As well as this I have become confident using the various systems in Nestle.
Structure and Support
How well organised/structured is your programme?
5/5
The structure of the programme is extremely well organised and couldn't be any more clear. We have well set out working day where I know what I need to do at particular times in the day. The study days are set out according to when we have college days.
How much support do you receive from your employer?
5/5
When I first started working at Nestle it was a very welcoming environment. Not only throughout my training did I have full support from my team, but also whenever I had a question from there on. I have never felt like there wasn't someone to ask for support during my time at Nestle.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We have a mentor who helps us through the study part of our apprenticeship and we follow up with regular reviews and meetings. If we struggle with tasks there is always someone to speak to so we don't get stuck.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification defiantly gives us a a better understanding of the FMCG and various other areas including health & safety and customer service. It gives us a better understanding of how what we are doing can be optimised and the full process involved.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are various networking events to take part in, some of which are webinars: Live Lounges & Virtual town halls. As a team we also have a Super 6 competition that runs every month where people score points from football matches that take place. There are also classes that take place in the gym onsite.
Recommendations & Advice
Would you recommend Nestlé to a friend?
Yes
Why?
Nestle is a welcoming company that provides support to their employees. You will learn an enormous amount and have a feeling of responsibility and value to the company. It is well structured and a great working environment to be part of.
What tips or advice would you give to others applying to Nestlé?
When applying to Nestle to need to show a drive and determination to succeed and do well. It is important to be confident with your skills and demonstrate how you have used and showed these in the past.
