Assistant Relationship Manager Review
at NatWest Group
Level 3 Apprenticeship
Finance
Birmingham
Review Submitted: March 2022
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a daily basis I interact with customers helping them with their business banking queries. I look after a portfolio of customers who I offer lending and NatWest products to. The goal of my role is to ensure I am providing the best customer service to my clients and that I am upholding the values of the organisation.
To what extent do you enjoy your programme?
4/5
I really enjoy my programme. Everyone I meet is very friendly and supportive of my development. There is always someone to help and I am always working in a constant learning environment so it never gets boring
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I am constantly learning in this role, especially with it being customer facing. Other than the practical skills you learn on the job that help you succeed in the role, you also learn a lot of soft skills and about yourself. This role has allowed me to develop my confidence in speaking to lots of different people and collaborating across different sectors of the organisation. I have also built up my resilience and desire to take on difficult challenges in my job.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is fairly organised. We have a set timetable and learning support which guides us on the steps that we need to take. Everything is clear and understandable
How much support do you receive from your employer?
3/5
I receive a lot of support from my line manager but it is dependent on your role and work can sometimes clash
How much support do you receive from your training provider when working towards your qualifications?
3/5
The training provider has been really helpful with setting us up and getting to know us all. They are always happy to help with any issue and are very supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, the organisation encourages the employees to get involved in external activities that give back to the community or allow your team to bond. this can bee tree planting, fundraising or local events. NatWest also allow employees to set a few working hours aside for volunteering or charity work
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
NatWest has a great sense of community and purpose. All the people I have worked with within the bank have been amazing and I think the organisation really values its customers and employees.
What tips or advice would you give to others applying to NatWest Group?
Be ready to learn. The bank is a constant learning environment so if you are someone who is enthusiastic about learning and working with customers/collaborating with other sectors of the bank. I think you will be perfect for this role
