Apprentice Team Leader Review
at Superdrug
Level 3 Apprenticeship
Customer Service
Essex, UK
Review Submitted: March 2022
Overall Rating
1.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
1.5/5
-
Overview of Role
2/5
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Skills Development
1.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
Putting out deliveries, till functions, stock replenishment tasks, facing and customer service.
To what extent do you enjoy your programme?
1/5
I enjoy my apprenticeship but do not get enough time to train and study. Do not get 20% of working hours as study time, they say that the study time involves learning new work related tasks but it should be off the job studying.
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
I have learnt how to approach customers and how to maximise sales.
Structure and Support
How well organised/structured is your programme?
1/5
Do not get enough time to train.
How much support do you receive from your employer?
1/5
Employer expects us to complete a very large range of tasks despite needing to complete training. They want us to work but do not show enough support for the off the job work.
How much support do you receive from your training provider when working towards your qualifications?
1/5
I get amazing support from my apprenticeship coach she is very helpful but sometimes doesn’t understand the pressures within store. My manager does not show much support regarding my training.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Helps me understand the importance of tasks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No.
Recommendations & Advice
Would you recommend Superdrug to a friend?
No
Why?
They expect us to complete tasks with such little time. Sales targets are close to impossible.
What tips or advice would you give to others applying to Superdrug?
Do not apply for apprenticeship as you will not get much time to do you studying and will have to do it all from home and not get paid for it.
