Customer Service apprentice Review
at NHS
Level 2 Apprenticeship
Business Operations
Southampton
Review Submitted: March 2022
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my role I complete a wide range of duties such as, answering the main phone line for child and family services and transfer them to the correct department. I also make red birthing packs for the health visiting service to give to newly parents to keep record of their children's data. I also make room booking for the department in a varied of different locations this room bookings will only be for people in child and family services.
To what extent do you enjoy your programme?
4/5
I have enjoyed the programme as it has helped me learn new skills I didn't think I would enjoy.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt new systems and new say to communicate with a wider range of people. i have also learnt how to teach myself new way to learn and develop my skills.
Structure and Support
How well organised/structured is your programme?
4/5
my programme is very good and well planned out work and lessons attached.
How much support do you receive from your employer?
3/5
I have always felt I have lots of support around me to ask for when I feel I need it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My college assessor has been fab and is always there if I need help or a quick chat.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I feel it has helped as it has let me know about different types of customers I might come across and how they might feel in different situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
n/a
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
AS it is a well supported work place
What tips or advice would you give to others applying to NHS?
Be yourself and ask for help when needed.
