Receptionist Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Nuneaton CV10 7PJ, UK
Review Submitted: March 2022
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Checking guests in, dealing with negative and positive feedback. Working as a strong team. Dealing with any inquiries guests have either over the phone, via email or face to face. Dealing with a lot of finance on the computer and making sure daily tasks are complete everyday.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy it! I love working with my coach, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]! She is amazing and always there to help me and get me through any problems I might have with the course.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, ever since I started my apprenticeship 2 years ago with my level 2, I have gained a lot of confidence within my job role. But no doing the level 3 apprenticeship I developed a lot more management skills whilst at work.
Structure and Support
How well organised/structured is your programme?
5/5
It is brilliant. I have my days set of when I speak to my coach [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]. She gives me a list of things to do on my email which is handy. She also reminds me of things I have coming up which I think is amazing especially if your a forgetful person.
How much support do you receive from your employer?
2/5
Not a lot. I do all the work myself.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get her full support! [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is an amazing coach and helps me the best she can with everything. I feel comfortable asking her questions and she is so understanding and breaks things down for me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Well as I said before when starting my level 2 apprenticeship 2 years ago, it helped my grow my confidence. Now I have that confidence the level 3 is leading me to better things as I am now working towards manager role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Whitbread are an amazing company to work for. They look after there employees and I have been working for the company for 3 years now and honestly cannot fault them. Even through the tough times of covid they most defiantly looked after there employees. So that's why I would 100% recommend anybody to work for Whitbread.
What tips or advice would you give to others applying to Whitbread plc?
Nothing as I cannot fault Whitbread. All I will say is they are to be very lucky if they are an employee for Whitbread.
