Customer Relation Advisor Review
at Booking.com
Level 3 Apprenticeship
Logistics and Operations
Manchester
Review Submitted: February 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I deal with post rental complaints and try to find a suitable solution both for the customer and the business
To what extent do you enjoy your programme?
5/5
I enjoyed the informative part that is about vulnerable people, integralism and terrorism, the body language and how to read it, consumers' right act.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned what the business core and mission is. I have learned about rules ad regulations about treatng customer fairly, I have learned effective and effficient customer service techniques and the differen types of customers and the customers' cultures
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
4/5
we agreed to dedicate 1 day a week for apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
a part for the apprenticeship we don't have too many activities live atm
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
multiculturalism
What tips or advice would you give to others applying to Booking.com?
read the website/ accuracy in the cover letter + cv check spelling errors etc
