Business Support Manager Review
at NHS
Level 3 Apprenticeship
Business Operations
Dorchester, Dorset
Review Submitted: February 2022
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Exec PA service to Director, business support function lead; team development, training, compliance, reporting, wellbeing, communicate key messages & briefings,
produce & analyse snr mgmt papers & operational reports, develop & implement improvements for quality, productivity and efficiency, automate & implement processes where possible, authorised signatory, create/maintain effective working relationships with system partners & ensure CSIO aware of challenges, opportunities and stakeholder needs.
produce & analyse snr mgmt papers & operational reports, develop & implement improvements for quality, productivity and efficiency, automate & implement processes where possible, authorised signatory, create/maintain effective working relationships with system partners & ensure CSIO aware of challenges, opportunities and stakeholder needs.
To what extent do you enjoy your programme?
4/5
I really enjoyed the programme as a whole, before signing up to the programme I did not appreciate how in depth it would be and how time consuming it would be.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learnt new skills in project management, change management & coaching, as well as learning models, theories and new techniques. Improved my confidence, emotional intelligence, problem solving, negotiation, decision making and presentation skills
Structure and Support
How well organised/structured is your programme?
3/5
The programme was organised through a system called Bud, which showed you your progress to date and what modules were left to learn. I do feel the bigger modules (project management and change management) should have been assigned a lot earlier in the programme, it was right at the end and far too rushed
How much support do you receive from your employer?
4/5
My employer was very supportive - allowing opportunities in the workplace to practice what I had learnt, opportunities for workshadowing and taking on a project and implementing change.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My tutor was very supportive and encouraging, regularly checking in and completing reviews, always very responsive to any queries or concerns I had along the way.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel it's given me much more confidence in leading and managing my team, it's opened up a lot more tools and techniques to apply in every day work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
My organisation has a plethora of working groups available to me including wellbeing, disability, menopause, LGBT and People & Culture. We try to hold social activities at least twice per year, as well as informal check-in's.
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
My organisation is very focused on staff wellbeing, has a great culture, creates a great work-life balance, development & learning opportunities, and career progression.
What tips or advice would you give to others applying to NHS?
Provide as much detail as possible in your application for roles, talk to the recruiting manager before applying to determine whether the role is a good fit for you, research what the organisation does.
