customer service Review
at Booking.com
Level 2 Apprenticeship
Logistics and Operations
Manchester
Review Submitted: February 2022
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role consisted in helping customers with their bookings, ammending when necessary, cancelling and checking for alternative options when they had issues.
It required great attention to detail and communication skills, plus being resilient at all times as most of the time you were facing problems that needed to be solved.
It required great attention to detail and communication skills, plus being resilient at all times as most of the time you were facing problems that needed to be solved.
To what extent do you enjoy your programme?
2/5
Overall I enjoyed most of it, but due to the coronavirus pandemic things went wrong and I don´t feel there was that much support.
Unfortunately I had to leave the programme since my new employer dind´t accept an apprenticeship as part of my role, and apparently nothing else could be done...
Unfortunately I had to leave the programme since my new employer dind´t accept an apprenticeship as part of my role, and apparently nothing else could be done...
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I developed my existing skills, however I didn´t finalice the apprenticeship.
In the skills I have developed I would include communication skills, as we learnt to identify different types of costumers and the best way to deal with them.
And problem solving skills, which was very usefull for this role.
In the skills I have developed I would include communication skills, as we learnt to identify different types of costumers and the best way to deal with them.
And problem solving skills, which was very usefull for this role.
Structure and Support
How well organised/structured is your programme?
3/5
As mentioned, I didn´t finalice the programme so I don´t have a full picture on how it is, but the couple of seasons we did seemed ok and nice.
The tasks to complete were also ok and well structured with topics we covered during class room , so it was easy to do.
The tasks to complete were also ok and well structured with topics we covered during class room , so it was easy to do.
How much support do you receive from your employer?
3/5
The support in regards of my apprenticeship was ok, I used to get 1 hour at week to do my apprenticeship tasks during normal work hours.
Apart from that, my employer didn´t had much involvment in the apprenticeship, maybe if I managed to finish it it would have been different.
Apart from that, my employer didn´t had much involvment in the apprenticeship, maybe if I managed to finish it it would have been different.
How much support do you receive from your training provider when working towards your qualifications?
3/5
The support was good for the most part, only when the pandemic started and we were furloughed I felt lost and without support.
Communication was quite poor during that time,which I know resulted in lost of interest from various persons doing the apprenticeship, including me.
However all the trainers were really nice and friendly.
Communication was quite poor during that time,which I know resulted in lost of interest from various persons doing the apprenticeship, including me.
However all the trainers were really nice and friendly.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I didn´t get the qualification, but I did, I guess it would have a great impact in my work performance, as it enchances your skills to deal with the day by day.
Most of what I learnt in my time in the apprenticeship, I already knew but with the workclass and lessons I was able to understand it a bit better.
Most of what I learnt in my time in the apprenticeship, I already knew but with the workclass and lessons I was able to understand it a bit better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
During my time at work there were plenty of social activities to have fun, once I organized the halloween party in the office, it was a great success where everyone had fun.
Apart from that, we usually had activities during peak times like summer or Christmas, so were motivated during those hard times.
Apart from that, we usually had activities during peak times like summer or Christmas, so were motivated during those hard times.
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
Thanks to Booking.com I developed most of the skills I have today and I learn a good ammount of things.
Before the pandemic I was stepping in into coaching and potencially a better role, which is great.
In a company like booking.com there is always room to improve yourself and push you out of your comfort zone!
Before the pandemic I was stepping in into coaching and potencially a better role, which is great.
In a company like booking.com there is always room to improve yourself and push you out of your comfort zone!
What tips or advice would you give to others applying to Booking.com?
My tip would be, be yourself, they like genuine people who wants to learn and develop, you only have to demostrate that!
Of course the interview part can be very scary (it was for me since I didn´t had that much experience) but once you learn about the STAR method, you will be just fine!
Of course the interview part can be very scary (it was for me since I didn´t had that much experience) but once you learn about the STAR method, you will be just fine!
