Team Manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Dunstable
Review Submitted: January 2022
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Performance manage a team of agents in an inbound call centre. To motivate and engage the team to generate sales revenue by making bookings and upselling food, breakfast and meal deals.
To what extent do you enjoy your programme?
4/5
As it was on the job learning I really enjoyed the learning.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my emotional intelligence and learnt how plan a project and the content required.
Structure and Support
How well organised/structured is your programme?
4/5
My tutor was very organised and regularly set up meetings explaining what was required.
How much support do you receive from your employer?
4/5
As I work in a reactive environment there were times that I was not able to complete my work however I was given the times to catch up
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot support from my tutor
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The material allowed me to re-fresh my knowledge and I was able to introduce idea's that I had forgotten about.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes there are but I have not explored this yet
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Whitbread are a generous company that allow individuals to shine and support career progression internally. You are supported by your manager and the benefits they offer are rewarding.
What tips or advice would you give to others applying to Whitbread plc?
Have the right behaviours and you will succeed. you will receive all the support you need however it will always be a give get approach.
