Kitchen & Bathroom Advisor Review
at Travis Perkins plc
Level 2 Apprenticeship
Customer Service
London
Review Submitted: October 2021
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is essentially to be first point of contact for customers, advise about products and services we offer, book them in for appointments, complete admin work. Other days can consist of dealing with customer issues, liaising with the designer, installers, Head Office etc.
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
You learn a lot about the official processes especially in regards to H&S and get an in depth insight to communication.
Structure and Support
How well organised/structured is your programme?
4/5
It was well organised/structured, and my mentor was supportive throughout the programme especially in regards to my role. The switch to virtual workshops from travelling to a location made things a lot easier so you can focus on actually learning.
How much support do you receive from your employer?
3/5
When I needed the support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Each apprentice is assigned a mentor who guides them throughout the programme and during the workshops you have a facilitator/s to assist the learning in the workshop.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I now know the answers to why we do things, and I'm more aware of how I represent the business.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Unfortunately, no.
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
No
Why?
I work in Wickes so have only seen the Wickes side of the Group but recently Wickes has separated from the TP Group.
What tips or advice would you give to others applying to Travis Perkins plc?
N/A
