Branch Apprenctice Review
at Travis Perkins plc
Level 2 Apprenticeship
Customer Service
Bala LL23, UK
Review Submitted: July 2021
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role within the branch includes daily keeping of stock and ensuring the shop and yard looks presentable for the customers daily. I am also required to take phone calls and serve on the counter and yard with customers everyday. We have a delivery every other day from our stores which is where a lot of our stock is kept and I am responsible for making sure it is all here and kept.
To what extent do you enjoy your programme?
4/5
I really enjoy the apprenticeship programme that I am completing and feel like there is always chance for me to move up in the business and opportunities to grow.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have received counterbalance truck training whilst working here so I am now qualified to drive the truck on the yard. I have also learnt a lot of skills when it comes to selling and the best ways to secure orders and ensure profit is being made.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very structured and each module corresponds to each other in terms of the tasks that I have to complete. The structure covers all areas of the business and even things which are not in my branch. This gives me the opportunity to still learn in case I want to progress or take another job opportunity in another branch in the future.
How much support do you receive from your employer?
4/5
I receive a lot of support if I am struggling with work or any other day to day tasks that are required to be in branch then I always have another colleague or have communicated with people in other branches to get this done. In terms of my apprenticeship I have a coach and other people on my programme to be able to talk to about the work.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider is able to give me help when I need it in regards to the apprenticeship qualification. One of the main ways she is able to do this is by holding meetings regularly and getting in contact with me if I am struggling with work to explain and ensure I know what to do to carry on.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have learnt a lot from my apprenticeship so far as I have completed 8 out of the 12 months. I feel that the majority of what I am studying and learning is helping me to be able to work better in branch and use the information. I feel that completing this apprenticeship has really improved my in store knowledge and I have been able to help a lot of people and grow from this both in the shop and yard.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
None
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
It is a very friendly work environment and I get on very well with the other staff members, despite being the only girl working in our branch. It is a comfortable place to work and I feel I have a very good chance at progressing up in the business.
What tips or advice would you give to others applying to Travis Perkins plc?
Do your research before coming to the job as there is a lot more involved than what first meets the eye.
