Customer Service Assistant Review
at ASDA
School Leaver Programme
Customer Service
Birmingham
Review Submitted: June 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Provide assistance to customer service personnel. organize and schedule orders to an appropriate department by ensuring customer orders are on time.
Ensure dispatching and shipping of products is met with customer deadlines.
Maintain and manage customer files and databases.
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
Assist customers in locating the required merchandise.
Implement company policies and procedures in providing good customer services
Ensure dispatching and shipping of products is met with customer deadlines.
Maintain and manage customer files and databases.
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
Assist customers in locating the required merchandise.
Implement company policies and procedures in providing good customer services
To what extent do you enjoy your programme?
5/5
I enjoy the course as it helps me grow as a person every day. it also helps me boost my confidence and also teaches me about life. I feel that this course will help me in life as I am learning so much about the world of work and why it is important to be punctual.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned communication skills, time management, patience, organization, problem-solving. be thorough, and pay attention to detail.
the ability to work well with others.
sensitivity and understanding.
how to respond well to criticism.
A methodical approach
Creativity and resourcefulness
Ability to use positive language
Product knowledge
Ability to read customers
the ability to work well with others.
sensitivity and understanding.
how to respond well to criticism.
A methodical approach
Creativity and resourcefulness
Ability to use positive language
Product knowledge
Ability to read customers
Structure and Support
How well organised/structured is your programme?
5/5
. Mondays - in the classroom- where we learn about health and safety, safeguarding, and interview skills.
Tuesdays- Zoom
Wednesdays - Zoom
Thursdays - Zoom
Fridays - Zoom
Tuesdays- Zoom
Wednesdays - Zoom
Thursdays - Zoom
Fridays - Zoom
How much support do you receive from your employer?
5/5
I received 100% support from my Tutor as she helps me complete the task and makes sure i am up to date.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive 100% support from my Tutor as she makes sure I understanding. She also makes it easy for me to understand the topics
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel positive that my qualification helps me perform better as I am learning and understanding what the tutor is teaching in the programme.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
no
Recommendations & Advice
Would you recommend ASDA to a friend?
Yes
Why?
Asda is a flexible environment where you can be made part of a tightly knitted group.
What tips or advice would you give to others applying to ASDA?
- Be confident
- don't rush
- take your Time
- be yourself
- be honest
- don't rush
- take your Time
- be yourself
- be honest
