Case Manager Review
at Barclays
Higher Level Apprenticeship
Finance
Manchester
Review Submitted: May 2021
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Working as a case manager in business banking consisted of looking after a portfolio of lending cases making sure that any processes were carried out within the bank's control measures. This role gave me opportunities to work with a variety of colleagues from different business areas
To what extent do you enjoy your programme?
4/5
I enjoyed the course materials and felt that my day-to-day role was interesting. The people in my team and everyone I came across in Barclays were all very friendly.
There were certain aspects of the programme/ job role where it was hard to get advice about what was required.
There were certain aspects of the programme/ job role where it was hard to get advice about what was required.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
The formal qualification I have earned has taught me about process improvement and the tools used to support that i.e. Lean, Six sigma.
In addition to this I have learned many other soft skills such as stakeholder-management. I also feel like I have a good understanding of the industry
In addition to this I have learned many other soft skills such as stakeholder-management. I also feel like I have a good understanding of the industry
Structure and Support
How well organised/structured is your programme?
3/5
The overall apprenticeship is broken into three clear aspects which was explained quite well on my first day.
It does feel like the apprenticeship team don't communicate that well with your respective team, so you have to be on top of things yourself
It does feel like the apprenticeship team don't communicate that well with your respective team, so you have to be on top of things yourself
How much support do you receive from your employer?
3/5
Management has always been supportive and we are constantly looking at ways I can develop myself while at Barclays. Although I wasn't assigned a mentor initially there were plenty of people I could look to for help on my team.
As long as you're willing to chase things then Barclays is a supportive company
As long as you're willing to chase things then Barclays is a supportive company
How much support do you receive from your training provider when working towards your qualifications?
5/5
Capella organised regular training sessions which on the most part felt interactive. We had regular 1-1 catch ups with our tutor who gave us tailored advice on our coursework.
Capella also made sure that Barclays was giving us enough time to focus on our apprenticeship qualification
Capella also made sure that Barclays was giving us enough time to focus on our apprenticeship qualification
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have a more analytical way of looking at things now and can apply practical and methodical problem solving to issues that I come across in my normal job role.
Although I don't use what I learnt everyday, I am more aware of what to do when the opportunity arises i.e. working on specific projects, assisting other teams
Although I don't use what I learnt everyday, I am more aware of what to do when the opportunity arises i.e. working on specific projects, assisting other teams
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
During COVID-19 Barclays have been offering plenty of online workshops on both work and non-work related topics. Before covid there were also a few workshops held in the office.
Sociability depends on the team you're in.
Barclays actively encourages you to volunteer and you can take 2 days extra leave to volunteer somewhere
Sociability depends on the team you're in.
Barclays actively encourages you to volunteer and you can take 2 days extra leave to volunteer somewhere
Recommendations & Advice
Would you recommend Barclays to a friend?
Yes
Why?
If you're interested in working in banking/finance then the qualifications and experience you can earn are extremely beneficial.
What tips or advice would you give to others applying to Barclays?
Use STAR (Situation-Task-Action-Result) method when talking about past experience in the interview.
Don't be nervous- everyone else is just an employee like you, they're not there to catch you out.
Past experience in banking/finance is good but not essential- try think of times where you've had to use: customer service, problem solving, leadership, teamwork
Don't be nervous- everyone else is just an employee like you, they're not there to catch you out.
Past experience in banking/finance is good but not essential- try think of times where you've had to use: customer service, problem solving, leadership, teamwork
