Customer Success Consultant Review
at Pearson
Degree Apprenticeship
Marketing
Oxford
Review Submitted: May 2021
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Account Manager of current digital subscription holders.
Upsell and Cross sell to exisiting customers.
Handling cancellations/queries.
Onboarding of new customers.
Upsell and Cross sell to exisiting customers.
Handling cancellations/queries.
Onboarding of new customers.
To what extent do you enjoy your programme?
5/5
I am so far really enjoying the degree programme, there is the correct balance of work and uni study.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Excel skills, using new platforms such as CRM, Sharepoint.
Sales skills and customer skills.
Exam techniques and essay writing.
Sales skills and customer skills.
Exam techniques and essay writing.
Structure and Support
How well organised/structured is your programme?
4/5
On the whole, it is pretty well organised. It would be nicer if we could receive the pre-work material a lot earlier so that we can get on top of it.
How much support do you receive from your employer?
5/5
My employer is very supporting, my line manager is another apprentice so really understands and reinforces the 20% off the job. The apprenticeship team hold regular keeping in touch sessions and I know I can reach out whenever I need too.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I am at the very beginning of my degree, but so far the pieces of work I have produced have been well supported, with the option to submit drafts and get feedback.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me broader knowledge of the wider business and allows me to apply my job too that. I have much better knowledge of Excel which helps me streamline some of my tasks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We have some social activities within our sales team, brew mondays where we have non-work chats.
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
THey have been incredibly supportive of my apprenticeship, have continued to progress me throughout my time here.
What tips or advice would you give to others applying to Pearson?
Have a passion for education and enthusiasm to learn.
