Business Support Administrator Review

Item: Business Support Administrator at Financial Ombudsman Service
Rating: 4.4
Author: Anonymous

at Financial Ombudsman Service

Level 3 Apprenticeship

Business Operations

Isle of Dogs

Review Submitted: May 2021

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

5/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

My day to day role involves me taking lead on making sure all the documentation and spreadsheets are up to date and well organised. I mandate the allocation of cases for investigators. I am also in charge of organising meetings or training sessions.

To what extent do you enjoy your programme?

4/5

My Job role allows me to develop many attributes such as Independently working as well as working apart of a team. The apprenticeship program has certain aspects that I enjoy whilst others I do not. The Self development modules are great but some tasks can be repetitive.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have learnt many skills in such a short period of time. Some of which include enhancing my Ms ExCel skills, Understanding how the Phoenix software works. And i have also learnt skills on how to manage productivity in co workers without sounding too demanding.

Structure and Support

How well organised/structured is your programme?

3/5

The structure is quite organised. Where as I feel that it can be inconvenient at times. In order to complete tasks we have to download the tasks, complete them and re-upload them. I would prefer to have everything on the portal where it is automatically saved. Furthermore the journal in the portal often crashes and I have lost what I have written, many times.

How much support do you receive from your employer?

5/5

The level of support is one of the main reasons that I enjoy my job role. My managers are always very prompt with seeing to my queries ensuring I fully understand what I was struggling with.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My training provider Is very helpful and always corrects me if I am missing something or if she thinks something could be improved.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

For me personally, I feel as if not all aspects of the apprenticeship program supports my skill development in my role. I think it develops me better as an individual in a way that allows me to be more confident, and assertive to my task.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

I have recently signed up to the gym which is a weekly activity. I am also involved in many social gatherings which allows me to pipe down when i am feeling overwhelmed.