Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Yeovil
Review Submitted: May 2021
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a premier inn receptionist I sort out Checking in guests, organising housekeepers, checking rooms once cleaned, taking payments, general tidying, making delivery orders, making new reservations, sorting out old reservations, making phone calls and filing paperwork.
To what extent do you enjoy your programme?
4/5
I have found it hard but it has been a good push for me
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to set out word documents and have improved on my customer service do's and don't.
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured
How much support do you receive from your employer?
5/5
Very good support from both my deputy manager and Hotel manager
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support has been amazing
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
This has given me load more confidence and the material I have learned I have been able to use
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Pre covid yes.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I have been able to climb within whitbread even in the short time I have been with them
What tips or advice would you give to others applying to Whitbread plc?
Take every opportunity given to you
