Team Administrator Review
at NHS
Level 3 Apprenticeship
Business Operations
Wellingborough
Review Submitted: May 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is a Team administrator for 3 teams teams involving Infection Control, TB and Tissue Viability Service. I provide admin support including completing staff's annual leave and sickness. Paying involves, organising meetings for the trust and completing minutes. Answering the phone, inputting results and visits into the system for the TB patients.
To what extent do you enjoy your programme?
5/5
I really enjoyed my apprenticeship, I learnt on the job whilst also get paid. I really enjoyed my study days and meeting all the other apprenticeships. this helped me when stuck with assignments. I enjoyed learning more new skills to develop my career and knowing how to complete by work to the best of my ability.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt good communication skills involving answering and dealing with patients who have complaints and are angry. I have improved my minute taking skills, before my apprenticeship this is something I'd never completed before. I have learnt to have good time keeping and prioritise my work load over the last couple of years.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very organised from my organisation and also the learning provider. My assessor is very good at setting me working and explaining the assignments. All workbooks are in place ready for my next meeting, my assessor always makes sure she is organises and ready for my next assignment to be completed.
How much support do you receive from your employer?
5/5
Amazing support from my employer and the apprenticeship team within my organisation. My line manager always makes sure I have time out of my work to complete any assignments or work for my course. The Apprenticeship teams are always available to support or help and are there for anything needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my training provider. The team are always at the end of the phone or end of emails. They always respond and reply very quickly. If i am stuck on any work, they always provider extra support such as PowerPoints to explain the assignments.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel this gives me more skills and knowledge for my role. More knowledge in Business Administration to complete my day to day role. Every single thing I learn in my programme and qualification, I preform within my role and this helps me to know what to do in certain situations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes we have many wellbeing classes that I can attend such Yoga and Pilates. There are always many networking events and conference that take place as well as meetings that I can attend. The trust have a lot of offer especially with supporting staffs wellbeing in and out of work.
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
Northamptonshire Healthcare is an amazing trust to work with. The trust is very good at supporting staff's wellbeing. They also support staff very well with their careers and any course they would like to complete. The staff around the trust are very lovely and polite which makes the atmosphere very good.
What tips or advice would you give to others applying to NHS?
I would advise to look at the jobs that interest you the most and apply, making sure you fill out all applications with all the knowledge and skills you have. The trust is very good to work for and has a wide range of jobs to apply for in many different departments.
