Apprenticeship L1 Review
at Fidelity International
Level 3 Apprenticeship
Finance
Lower Kingswood
Review Submitted: May 2021
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
2.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
At the moment I am full time client services, End Investor. I deal with customer queries, anything from account management to dealing on the account.
To what extent do you enjoy your programme?
3/5
It is definitely challenging but I like that I am progressing and learning new things as time goes on.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I am learning something new everyday, each call is different and continually developing my knowledge through customer calls and elearnings.
Structure and Support
How well organised/structured is your programme?
2/5
I would say it is structured okay, although the apprenticeship has changed to fitch and it has not started yet. I feel a bit lost with what is happening but I'm sure it will become clear soon.
How much support do you receive from your employer?
4/5
The support has been great.
How much support do you receive from your training provider when working towards your qualifications?
1/5
Have not received any support as of yet as it hasn't started yet and we have not fully been introduced to them.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am sure it will be a massive help once It gets started
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
N/A not sure
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
IT's a great company and can progress.
What tips or advice would you give to others applying to Fidelity International?
Make sure they are confident they want to be on the phones, I find it really challenging being someone with anxiety. Also to be prepared for a lot of calls and a different variety of customers. Confidence/knowledge comes with time, but to be prepared for a challenge
