Trainee General Administrator Review

Item: Trainee General Administrator at NHS
Rating: 5
Author: Anonymous

at NHS

Level 3 Apprenticeship

Business Operations

Blackpool, Lancashire

Review Submitted: May 2021

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

EPC Wyre admin duties
• Lone worker- sign in and out all staff
• Scanning – daily scanning, uploading to emis and file in corresponding file &
month
• Messages – all messages for staff to be recorded on emis and written in
comms book
• Patient, Therapy & Wellbeing packs
• Triage every morning
• Minutes for meeting
• Daily cleaning of office
• Referrals via phone, print & record on emis
• Letter referrals, record on emis
• Discharges
• Print caseload
• Appointment letters

To what extent do you enjoy your programme?

5/5

A central part of my first year has been completing my NVQ in Business Administration which has been great in supporting me to acquire the knowledge I need to succeed in my role. I hope to use the knowledge and skills I have gained to progres in my career and enable me to take the next steps secure my permanent employment in the NHS which is were I have always aspired to work.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Although my induction has been slightly different to what it would have been before Covid -19 it has been a fantastic learning curve. I know the skills I have acquired well help me deal with challenges that arise in the future. I look forward to being able to shadow different department and attend training or meetings face to face which unfortunately have not been able to take place. I know there is still a great deal to learn about my role I feel I am in a great place to continue with this journey

Structure and Support

How well organised/structured is your programme?

5/5

Due to restrictions put in place Due to Covid -19 there have been limitations on the shadowing days that I would have been able to complete. Despite this I have been able to get a great insight into the different services within the NHS during my first few months with the support of my manager and team. Taking into consideration the challenges that Covid has created and the pressures this has put upon The Trust although it has been problematic at times, I feel this has assisted in building my confidence in difficult situations.

How much support do you receive from your employer?

5/5

I have had great support from team leader and the other admin staff within out team. The team is always checking in and offering support if needed. I know I can always ask for guidance.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I have had a great support from college tutor through the programme.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I will use the skills I have learnt in the course to continue and grow in my career.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

No due to Covid but I have regular contact with college.

Recommendations & Advice

Would you recommend NHS to a friend?

Yes

Why?

NHS have been supportive throughout my first year and I look forward to where I can progress to next. I know I will be well equipped and guided in the next steps I wish to take.