First Line Manager Review
at Dixons Carphone
Level 3 Apprenticeship
Logistics and Operations
Newark-on-Trent
Review Submitted: May 2021
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to manage warehouse operations at the regional distribution centre (RDC), by utilising resource, time and team management to achieve the KPIs and targets set by the supply chain. Additionally I'm responsible for accident and incident investigations, team line management, report writing and chairing disciplinary matters as and when they arise.
To what extent do you enjoy your programme?
3/5
I enjoy the programme very much. The opportunity to become a more rounded manager and team leader will be something I can carry into future career pathways and in the future I look forward to applying the skills I've learned to address real world problems and operational needs and roles.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to use my own personal time management more effectively and developed more in terms of business orientated operations management. I already have strong leadership and project management skills from previous roles. However I have developed and improved on my communication skills to work in a different sector.
Structure and Support
How well organised/structured is your programme?
4/5
The apprenticeship is very well structured, even during unavoidable personal events, overall I feel that the course has been well managed. You are given a personal trainer that will assist you in your learning and activates learning activites for you. They also review your work before you submit and will review if required.
How much support do you receive from your employer?
4/5
My employer gives roughly 20% of work time that's allocated to apprenticeship work. They are also very accommodating if you have any questions or requests, such as work experience in a particular field if you have no experience of the learning you're required to do and need some real world knowledge with which to reference.
How much support do you receive from your training provider when working towards your qualifications?
3/5
My allocated trainer is always on hand should I have a question or if I require any assistance. Additionally the training provider ensures that I can access the learning on any device with minimal effort. They also regularly have meetings and reviews with me to see how I'm doing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
As mentioned previously, this course helps me to become a more well rounded manager. As well as giving me some knowledge in areas that I haven't had any experience in, such as budgeting or finance. The course is helping me to communicate more effectively, especially when a lot of my team members speak English as a second language.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
As I'm brand new to the business, I haven't seen any extra curricular activities thus far. I have been selected to be a mental health first aider, which is outside of my day to day work. Additionally, due to COVID-19, its been difficult for these things to go ahead.
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
DIxons Carphone (DC) is a very supportive organisation. During my first six months with the business, I have felt I've been on a upward trajectory in terms of my career development. I feel confident that DC will continue to provide many career opportunities in the future and help to provide opportunities for my team members as well.
What tips or advice would you give to others applying to Dixons Carphone?
The only advice that I could possibly offer is that you musty be willing to throw yourself into any opportunity that you can. Especially at a managerial level because DC is an organisation that really values it's leadership cadre and the abilities of it'd colleagues. Also, it's a great career.
