IT Service Support Technician Review
at NHS
Level 3 Apprenticeship
Information Technology
Truro
Review Submitted: May 2021
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My job involves serving users with any IT issues they may have and making sure that they get back up and running as soon as possible.
To what extent do you enjoy your programme?
4/5
I enjoy the programme very much, with the new coach I feel my focus is much better and I feel I am progressing very well.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned lots of new skills over the time I have been working here.
-Asset manage PC's old and new
-Deal with difficult requests
-Image PC's with a new build
-Remoting into servers to add or delete printers
-Erasing a hard drive ready for use again.
-Asset manage PC's old and new
-Deal with difficult requests
-Image PC's with a new build
-Remoting into servers to add or delete printers
-Erasing a hard drive ready for use again.
Structure and Support
How well organised/structured is your programme?
4/5
The program is very organised and well structured. When I have a meeting with my course tutor he tells me areas that I need to improve on, he makes sure exams are in the process of being booked and will have a meeting with me any time I like!
How much support do you receive from your employer?
4/5
My employer is very supportive of all work and decisions I make. He helps me by teaching me new applications or jobs that need to be done. He also was very persistent when it came to booking my CompTIA Exam.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like my work has improved significantly considering the different tutor who i went through!
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
No, not that I know of!
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
They are a really reliable company to work for with each department feeling like a family!
What tips or advice would you give to others applying to NHS?
Be persistent! it really pays off!
