I&D Manager: Data and Workforce Analytics Review
at Marks & Spencer
Level 3 Apprenticeship
Customer Service
London
Review Submitted: May 2021
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I look after all aspects of data for the Inclusion and Diversity team at M&S. I also and responsible for all of our financial spends and ensuring we do not overspend. In addition to this, I also work on projects that involve the I&S team, such as updating policies as well as working with other departments around the business to increase inclusion.
To what extent do you enjoy your programme?
4/5
I have found the programme very enjoyable. Although we are unable to physically meet, I have found the virtual workshops to be interactive as well as informative. The regular touchpoints with the programme leaders have been great and have helped to refocus when I have been unsure with what I needed to do.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Although I have only been on the apprenticeship since January, I have developed my Excel skills and have been able to incorporate then in my day to day work. I have also discovered new tools in excel that I didn't know about, which has reduced the time it takes to make complex calculations; also increasing accuracy
Structure and Support
How well organised/structured is your programme?
4/5
so far, I have found the programme to be very well organised in both the structure and the delivery. I am clear on key deliverable dates well in advance, and also when virtual classes will be held. This allows me to ensure my diary is clear to meet these deadlines and to attend the classes
How much support do you receive from your employer?
5/5
My employer has been very supportive as I embark on this apprenticeship programme. I am able to dedicate the time I need to in order to meet deadlines for submissions; as well as allowing me to attend classes. My line manager has been very supportive and when more time is needed above the 8 hours allocated each week, she is more than happy for me to do so.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Whenever I have had a question or a query relating to my apprenticeship, my training provider have been able to support me and provide answers where relevant. They have been able to give me ideas of topics to explore as part of my portfolio. We have regular catch ups every 6 weeks.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
This qualification will enable me to work smarter in my role. I will be able to use data to provide a framework to any strategies or workstreams we look to incorporate in the business.
The apprenticeship will give me advanced tools in how to analyse data more efficiently than I previously have, as well as in more detail.
The apprenticeship will give me advanced tools in how to analyse data more efficiently than I previously have, as well as in more detail.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Working from home has curbed this to a large extent. However, pre-Covid there were several company and social events and activities that I participated in.
We are given 2 days a year that we can spend doing volunteer work. Being an M&S employee gives me access to reduced rates for gym membership, which I have taken advantage of.
We are given 2 days a year that we can spend doing volunteer work. Being an M&S employee gives me access to reduced rates for gym membership, which I have taken advantage of.
Recommendations & Advice
Would you recommend Marks & Spencer to a friend?
Yes
Why?
Marks and Spencer have 4 values that underpin everything we do; with colleagues at the heart of the business. Colleagues are encouraged to be their authentic self in the work place and we are all encouraged to develop ourselves through schemes such as apprenticeships. There is also the opportunity to work in different areas of the business - something that very few businesses allow.
What tips or advice would you give to others applying to Marks & Spencer?
I would strongly encourage applicants to fully research the role and understand the job description. If possible, follow M&S on social media platforms such as LinkedIn. Relevant experience is always beneficial. If possible, reach out to someone in the business in the role you are applying for and have a discussion with them to see if the reality of the role is as expected.
