COSM Review
at Marks & Spencer
Level 2 Apprenticeship
Customer Service
Lancaster
Review Submitted: April 2022
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I overlook all aspects of operations, commercial and admin in my role.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoyed the programme and my tutor was excellent; friendly and understanding.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learned to be more confident in my skills while learning about aspects of the commercial operation that were unbeknownst to me. Upon learning this, I found that I delivered my role better as I understood everything more on an operational level.
Structure and Support
How well organised/structured is your programme?
4/5
The structure of my programme was good, however finding time to do it, whilst also performing my daily jobs was tricky at times.
How much support do you receive from your employer?
1/5
Not alot.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider was excellent and thoroughly encouraged me at all times.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gave me the confidence to lead my team as I had a better understanding of several aspects of my BU.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No.
Recommendations & Advice
Would you recommend Marks & Spencer to a friend?
Yes
Why?
They are team orientated and offer avenues to progress. Benefits are good, also.
What tips or advice would you give to others applying to Marks & Spencer?
Work hard and go above and beyond, before you know it, you’ll advance in your career.
