Customer Assistant Review
at Marks & Spencer
Level 2 Apprenticeship
Customer Service
Derby
Review Submitted: May 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Providing customer service. Tidying the store. Following safe and legal processes. And handling money.
To what extent do you enjoy your programme?
5/5
I really enjoyed it
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learned more about the food side of the business after only having worked on the clothing side. I imported my confidence and grew my initiative.
Structure and Support
How well organised/structured is your programme?
5/5
Very organized. The modules flow very well. My learning adviser was very helpful too with regular check ins
How much support do you receive from your employer?
4/5
My manager was very supportive. She helped me to move around the store speaking with different colleagues to understand the business as a whole
How much support do you receive from your training provider when working towards your qualifications?
4/5
I had maths and English support from babington for my functional skills
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I provide much better service. I think it will help me to progress through the business working up to management. It sets me apart from my colleagues
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I went to a leadership and development networking evening
Recommendations & Advice
Would you recommend Marks & Spencer to a friend?
Yes
Why?
Friendly supportive team. Every day of the job is different
What tips or advice would you give to others applying to Marks & Spencer?
Be friendly and approachable. Go the extra mile for customers
