Learning and Capability Development Manager Review
at Dixons Carphone
Higher Level Apprenticeship
Customer Service
Warrington, Cheshire
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I manage a small team responsible for scoping, designing and project managing blending learning programmes across the entire DC estate. This includes retail selling programmes, transformation programmes and the upkeep of BAU training materials. In the last year we have transitioned all face to face learning to virtual classroom solutions.
To what extent do you enjoy your programme?
5/5
Really enjoy the programme. The blend of virtual classrooms, online learning through the bud system, and reflective learning activities suits my style of learning. Enjoy the opportunity to connect with other coaches across the business to discuss the topics being covered and to hear other points of view from peers and colleagues.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Have learnt new skills and developed existing:
New skills in virtual learning design
enhanced existing skills in coaching
enhanced skills in managing multiple sometimes difficult stakeholders
New skills in programme managing transformational programme
enhanced skills in influencing the leading teams
Built confidence in my ability to coach, mentor and support wider members of the L&CD team
New skills in virtual learning design
enhanced existing skills in coaching
enhanced skills in managing multiple sometimes difficult stakeholders
New skills in programme managing transformational programme
enhanced skills in influencing the leading teams
Built confidence in my ability to coach, mentor and support wider members of the L&CD team
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised and structures. The BUD system clearly shows what tasks are due when and the virtual classroom sessions have been planned out for the year in advance.
I get regular feedback from my LDP, always booked in advance to give me a chance to prepare and I have support from her ad hoc as and when I need it
I get regular feedback from my LDP, always booked in advance to give me a chance to prepare and I have support from her ad hoc as and when I need it
How much support do you receive from your employer?
5/5
My line manager is very supportive of me completing the programme. He regularly asks me how its going, he joins my 12 weekly reviews with my LDP and encourages me to book enough time out in the diary to complete the work set, and makes sure that I prioritise this over other last minute meeting request which come in.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support from the facilitators delivering the programme, when I couldnt attend one of the workshops he took the time out to do this 121 with me. Questions are always answered and feedback is given throughout. My LDP supports with feedback on the work set and we have regular catch ups on progress - I always know she is there to help if I have any problems
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The depth of knowledge in coaching practice is vast - whilst only 4 months into the programme I have already been able to put some of the learning into practice and adapt my coaching style to suit based on everything I have learnt so far. The topics on EI and personality factors are useful not only with coaching, but with all aspects of my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are. I am a member of the Association of Apprenticeships which gives me:
Networking opportunites
News information and guidance
Additional Learning to support me in the programme
Online tools to help career progression
Access to virtual local events which are due to be launched soon
A peer of mine is also completing the programme, and we often spent time discussing the activities and work set
Networking opportunites
News information and guidance
Additional Learning to support me in the programme
Online tools to help career progression
Access to virtual local events which are due to be launched soon
A peer of mine is also completing the programme, and we often spent time discussing the activities and work set
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
DC has supported the whole company superbly through the last year of the pandemic, there has been a real focus on wellbeing which is so important. There are real opportunities to grow and build your career here rather than to just do a job. the future focus on "skills for life" is also something which I think sets us apart from other employers
What tips or advice would you give to others applying to Dixons Carphone?
Things move fast here, its ever changing and evolving in line with customer and colleague demand so you have to be prepared for that. We are constantly looking for feedback on what works and what doesn't and always look to improve processes. We have a lot of interest in our vacancies so preparing well for interviews so that we see the best of you is my biggest tip.
