Quality and Training Manager Review
at Dixons Carphone
Higher Level Apprenticeship
Customer Service
Doncaster
Review Submitted: April 2021
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Responsible for all Learning, Development and Quality activity within our Contact Centre Operations.
To what extent do you enjoy your programme?
2/5
Whilst I enjoy the programme in its own right, a number of frustrations with the training provider themselves have are somewhat frustraing.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Both. Whilst much of my apprenticeship is about expanding on existing skills, having not had any formal training/qualification in a related field previously, this is helping to build much of the theoretical background associated with Learning and Development.
Structure and Support
How well organised/structured is your programme?
2/5
The programme is well structured but the lack of induction (training provider) meant a number of elements of the programme were unclear.
How much support do you receive from your employer?
4/5
I haven't needed to access support from my employer, however I am confident the support is there if needed.
How much support do you receive from your training provider when working towards your qualifications?
1/5
Communication is at times poor, and the working hours of the delivery staff means the support isn't very timely.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have a broader knowledge based and better understand the theory and principles of L&D.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes - there are substantial opportunities to get involved with wider activities.
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
A great company to work for, with strong leadership and cultural values.
What tips or advice would you give to others applying to Dixons Carphone?
Be passionate about technology, be passionate about customers/
