Sales Coach Review
at Dixons Carphone
Higher Level Apprenticeship
Marketing
London
Review Submitted: April 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Supporting Regional and General managers with the coaching, upskilling and development of store sales colleagues to ensure they are always putting the customer first. I am the link between the stores and the Learning and Development team, cascading information and engaging the teams around the business focus areas.
To what extent do you enjoy your programme?
5/5
I really enjoy the sense of community and support that comes from working alongside my peers on this programme. I also find the content very interesting and relevant to my role as Sales Coach.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills, coaching models and techniques that will enable me to be more effective in my role as Sales Coach, such as Motivational Theories, 8 types of Coaching Interventions. I have also developed many existing skills that I used in my previous role as General Manger.
Structure and Support
How well organised/structured is your programme?
5/5
I enjoy the structure of the programme. It is a blend of Virtual Classrooms, E-learning and Reflective Writing.
How much support do you receive from your employer?
5/5
My employer has been very supportive and ensures that I get the equivalent of 1 day each week to focus on my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My Learning Support Practitioner schedules regular catch up meetings to review progress and to offer support. I can also request a meeting if extra support is required.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The Coaching Professional Level 5 apprenticeship was created for my role and I believe this will upskill me with valuable skills and techniques that will enable me to perform better in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are many extra-curricular activities available to colleagues at all levels. This includes sporting competitions, virtual quiz nights. I also attend 2 company conference events each year and these are great opportunities to network with colleagues from other areas of the business and our manufacturer partner colleagues.
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
Dixons Carphone is a fantastic company to work for! They are fully invested in people development and they are always collecting feedback from their Workforce and they quick to respond to that feedback.
What tips or advice would you give to others applying to Dixons Carphone?
You will need to be:
• Approachable and friendly
• Keen to learn about the latest technology
• Comfortable and confident working in a team
• Passionate about delivering world class customer service.
• Approachable and friendly
• Keen to learn about the latest technology
• Comfortable and confident working in a team
• Passionate about delivering world class customer service.
