Sales / Operations Manager Review
at Dixons Carphone
Degree Apprenticeship
Customer Service
London
Review Submitted: April 2021
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Year 1: Sales Colleague - sell products, provide excellent customer service and maintain store standards
Year 2: Team Leader - responsible for managing the shop floor, dealing with customer escalations and sales coaching.
Year 3: Assistant Manager - Perfromance management, leading a team, breifing and presentations, shop floor management, dealing with HR related issues
Year 2: Team Leader - responsible for managing the shop floor, dealing with customer escalations and sales coaching.
Year 3: Assistant Manager - Perfromance management, leading a team, breifing and presentations, shop floor management, dealing with HR related issues
To what extent do you enjoy your programme?
1/5
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Structure and Support
How well organised/structured is your programme?
3/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
2/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
No
Why?
No because of the lack of care from management above store level and the feeling of being in a company undergoing “kitchen sinking” with constant spend cuts matched with unreasonable expectations to meet using outdated systems and processes. As for the learning and development tho the teams responsible for that are A1.
What tips or advice would you give to others applying to Dixons Carphone?
Its a tough 3 years
