L&D Facilitator Review
at Dixons Carphone
Level 3 Apprenticeship
Customer Service
Acton Green, Greater London
Review Submitted: April 2021
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
design and delivery of face to face and virtual content for inductions and business needs
To what extent do you enjoy your programme?
4/5
it has been challenging to juggle time around work and setting aside time to complete my apprenticeship during work hours. I have enjoyed completing the units
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i feel i have developed existing skills for delivering but have learnt new skills for digital content creation
Structure and Support
How well organised/structured is your programme?
4/5
in our working environment, we have had to change our workshop dates to accomodate our roles and these have been done with ease. We were notified at the very beginning of the programme of all dates necessary for the completion of each unit and end point assessment
How much support do you receive from your employer?
4/5
I have been lucky to receive my apprenticeship fully funded.
How much support do you receive from your training provider when working towards your qualifications?
4/5
i have quartlerly 1-2-1 meetings with my advisor and they are available via e mail and phone during their working hours when required
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have been able to upskill my current role by completing the apprenticeship and also have more confidence in myself as to what i was doing before i started my programme
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there is currently a monthly lunch and learn call where different topics, hobbies etc are discussed, supplier meetings, wider team meetings
Recommendations & Advice
Would you recommend Dixons Carphone to a friend?
Yes
Why?
good opportunities, good starter for career
What tips or advice would you give to others applying to Dixons Carphone?
have people skills, the ability to talk to people, be confident
