Client Management Support Review
at NatWest Group
Level 3 Apprenticeship
Finance
Sunbury-on-Thames
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Supporting Client Managers and Clients with queries and workflow. Ensuring all management information and aged debt report chasing is up to date to ensure lower risk for organisation. Liasing with different departments to ensure the clients queries are properly satisfied when needs be and assisting different departments with any queries they may have also.
To what extent do you enjoy your programme?
5/5
I have 30 years experience in customer service, but the programme has given me the confidence and helped me the gain the qualification I so desperately wanted to prove that I have the knowledge of what I put in to practice on a daily basis. The course has been structured to that you are able to write about the things you are learning within the role, and by writing about this it embeds the knowledge further and helps the learning process.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to be resilient when faced with a set back and learned how best to deal with a problem I have. In addition, I have gained the confidence to push myself out of my comfort zone and undertake work that I have never done before in order to gain experience and further my career prospects.
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured in that the mission (assignments) I undertook worked out an average of 1 a month. Towards the end of the programme the work load increased slightly but it was actually satisfying to see just how much I had achieved within my time on programme which made everything more worthwhile.
How much support do you receive from your employer?
5/5
My line manager could not be more supportive. Whenever I needed her assistance or help with a mission, or, as towards the end of the programme, some help with writing my final reflections, she was always there to give helpful comments and encourage me to be the best I can be.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor (s) at BPP and the End Point Assessment team have been so amazingly helpful. The feedback I received for each mission and the help and feedback with completing the end point assessment reflectives could not have been better, My tutors always wanted me to achieve my full potential and helping me in achieve my best.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
By writing in a mission about work you have undertaken has made me understand my job role better, as you are encouraged to write the piece as if the reader has zero understanding so it is basically a step by step guide to what you are doing on a day to day basis, which I have found invaluable in my role as this has embedded what I do in my knowledge
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I was asked if I would like to join People Board which is the voice of the people within the bank, which has been a great opportunity to engage with different colleagues in the bank, and also given me the opportunity to plan fun activities usually set out on our Workplace app.
I am also a member of Women in Banking and Finance, thanks to my manager sponsoring my membership, and I have been able to attend some wonderful webinars which have been very interesting
I am also a member of Women in Banking and Finance, thanks to my manager sponsoring my membership, and I have been able to attend some wonderful webinars which have been very interesting
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
The culture surrounding the bank is all inclusive, where everyone feels supported and able to speak freely. Everyone is encouraged to bring their true self to work, and everyone is encouraged to learn and reach their true potential. The opportunities to grow and develop yourself are endless. You truly feel like your employer cares for your well-being.
What tips or advice would you give to others applying to NatWest Group?
Always be curious to learn more, and never be frightened to try something different, never be scared of pushing yourself out of your comfort zone. Always grow your network of people around you so you have people who can assist you in different departments and who you can reach out to at anytime.
