Deputy Hotel Manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Renfrew PA4 8WF, UK
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I have worked in various sites in the South Wales region. In my role as a Deputy Hotel Manager, I managed the Hotel’s Reception, Housekeeping and Maintenance teams, including staff rotas, appraisals, personal reviews, coaching, performance management, recruitment, training and development. I was solely responsible for the legal compliance of the Hotel and Health and Safety of Team and Guests at the Hotel, review risk assessments. Manage external contractors carrying out maintenance, hygiene and other facility services and undertake regular inspections of the site, equipment and services. Duties included payroll, budgeting, complaints handling, refunds and discounts, ordering of stock, Linen control, regularly writing reports and attending online Teams meetings with my Regional Manager, to discuss KPI’s, Targets, Deadlines, Profitability’s and Costings.
To what extent do you enjoy your programme?
5/5
My trainer was exceptional, she coached me through the hole course, her training technique was very nurturing. Although she was direct and fully instructional it felt easy. She trained and encouraged me in a way that I made me really enjoy learning. I cannot thank [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] enough for the amazing training session I received during an unprecedented time. Thank you.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Covering, Management skills, Customer service, Team coaching, Food and beverage, Safe and Legal business, External Authorities, Organisations and Laws.
Structure and Support
How well organised/structured is your programme?
5/5
Extremely organised course with [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions], every training session she would email through to you to have a look over a few days before she would visit, so if you wanted to research or revise before the visit you could.
she never misses a training session, she is always early for the appointment.
She provided amazing structure to the course. By always being available on the phone for help with the curriculum. Sections of the course. The support was always available via email, phone or WhatsApp.
I can’t commend Ulrike enough for the amazing job she did of training me.
she never misses a training session, she is always early for the appointment.
She provided amazing structure to the course. By always being available on the phone for help with the curriculum. Sections of the course. The support was always available via email, phone or WhatsApp.
I can’t commend Ulrike enough for the amazing job she did of training me.
How much support do you receive from your employer?
5/5
I received great support from my manager through the course. I had help with recourses and figures for costings for some of the questions on the course.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training providers would contact me on a regular basis with a questionnaire on how i was finding the course.
They sent me their email address and phone number to say if there was anything I wanted to discuss or query with them I could call or email them anytime.
I felt reassured by this.
They sent me their email address and phone number to say if there was anything I wanted to discuss or query with them I could call or email them anytime.
I felt reassured by this.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel more confident in my role, I knew a lot about brand standards within the Hospitality industry. But I know more about external authorities in the Hospitality industry. Laws and organisations.
I have learned more about diversity within the team, and a better understanding of how to manage a diverse team.
Pdp’s 1-1’s reviews.
I could go on and on about how much i have learnt and improved from my course.
Thank you Ulrike
I have learned more about diversity within the team, and a better understanding of how to manage a diverse team.
Pdp’s 1-1’s reviews.
I could go on and on about how much i have learnt and improved from my course.
Thank you Ulrike
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do a lot of charity work for GOSH great Ormond Street Hospital, so it is nice to get the hole team involved in the charity work we do.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
It is a great team atmosphere, it is like a second family, we all pull together, many of my family work for Whitbread because I have recommended it. They are really happy in their roles.
The flexibility in the working hour are amazing. The Managers will roll their sleeves up and muck in.
I can only think of great things when I think of working for Whitbread in the Premier Inn.
The flexibility in the working hour are amazing. The Managers will roll their sleeves up and muck in.
I can only think of great things when I think of working for Whitbread in the Premier Inn.
What tips or advice would you give to others applying to Whitbread plc?
Apply for a role you are interested in, we always cross train all our team to work in multiple departments. You can work more than one role every week, for example you could do Receptionist in the day or waitress or Restaurant in the evening or cleaning in the morning. Entirely up to you what department you wanted to work in that week, and very easy to work in different sites anywhere in Britain and still submit your hour to be paid that period. No problem.
