Bar staff Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Plymouth
Review Submitted: April 2021
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work front of house at the beefeater marshmills in plymouth. I work within the bar team serving drinks to people at the bar but also the restaurant we also take food orders. My aim is to insure good smooth service and ensure all my guests are happy and have all there needs met.
To what extent do you enjoy your programme?
5/5
Very much, it will give me the ability to go further in my job and hopefully within whitbread as it is a very good company to work for who Value and look after there staff they paid for this program. Louis my trainer has been amazing and I am really enjoying having him guided me through this corse.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have become much more confident in this roll and have learnt how to speak to customers. When I first started I wouldn't know what to say or do to or around customers but having worked there for 2 and a half years I have watched my colleges and picked up ways to speak to My customers.
Structure and Support
How well organised/structured is your programme?
5/5
It got a little but ruined due to the covid 19 pandemic but apart from that and having to wait around to be aloud to have one on one meetings again it has been great the online platform is very easy to use and makes the whole experience much easier.
How much support do you receive from your employer?
5/5
Lots my manager on colleges are very supportive. I also have a colleague who is doing the exact same program as me so if I'm ever stuck and don't want to bother louis I can ask him for help with things and he can ask me which is grea.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots again its been harder because of the covid 19 pandemic and not being aloud to have one to one meeting but he's always available if I need help and nothing it to much hassle for him. He is new to this roll but has been amazing so thank you louis.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Lots im learning so much on this programme which really helps me in work so it will definitely help me in the future as I plan on staying and furthering my career in hospitality. I hope to one day be a manager or even own my own pub or restaurant
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We go lots of fundraising for Great Orman Street Hospital at the moment our aim of to as a team at beefeater walk a certain amount of miles and raise as much money for the charity as we possible can. We arnt forced to do this but lots of people do
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
They really value and look after there staff. For example after this lockdown even with the amount off money whitbread will have lost they are still giving £50-£100 to every member of staff on the app called achivers. On this tlu can be given money and also mention people and tell them somthing good they may have done for the team.
What tips or advice would you give to others applying to Whitbread plc?
Apply on indeed and have a good positive attitude and you should be fine. Dress smart and show that your ready and willing to learn if needs be. You cant be lazy and you have to be a team player otherwise you won't get alone with the values everyone there has.
