Customer Service Advisor Review
at The Co-op
Level 2 Apprenticeship
Marketing
Manchester
Review Submitted: April 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering phone calls
Answering emails
Calling funeral homes
Speaking to bereaved families
Helping customers
Solve customer queries
Change bank details, customer name, address
Cancel funeral plans
Answering emails
Calling funeral homes
Speaking to bereaved families
Helping customers
Solve customer queries
Change bank details, customer name, address
Cancel funeral plans
To what extent do you enjoy your programme?
5/5
I enjoy it a lot, I feel as though I have learnt a lot and everyone is very supportive.
The work I do makes me proud as I am helping people during a difficult time
The work I do makes me proud as I am helping people during a difficult time
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes
Structure and Support
How well organised/structured is your programme?
5/5
Really well
We get work books set by Salford College and work schedule time in for us to work on these
We also have a workshop with college each month
We get work books set by Salford College and work schedule time in for us to work on these
We also have a workshop with college each month
How much support do you receive from your employer?
5/5
As much as needed, my manager is really supportive and checks on me regularly
The planning team schedule us in around 8 hours a work to work on our apprentice work which is set by college
The planning team schedule us in around 8 hours a work to work on our apprentice work which is set by college
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support, my trainer/assessor helps me and goes through work with me
I will send her my work before uploading to see if I can make any amendments and she is always happy to help
I will send her my work before uploading to see if I can make any amendments and she is always happy to help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It feels goof to know that I get a qualification at the end and I can earn while I learn
I think the work done is put into practice and helps me in my day to day role
I think the work done is put into practice and helps me in my day to day role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Not at the moment due to COVID19
Recommendations & Advice
Would you recommend The Co-op to a friend?
Yes
Why?
It is a great place to work, there are lots of benefits and everyone is so welcoming.
The co-op values and behaviours are really reflected in the office.
The team are always helpful and approachable
The co-op values and behaviours are really reflected in the office.
The team are always helpful and approachable
What tips or advice would you give to others applying to The Co-op?
To do your research, look at the company values, behaviours and history
Think about the different umbrellas of the business
Be aware the interview may be a video or skype interview
Prepare
Think about the different umbrellas of the business
Be aware the interview may be a video or skype interview
Prepare
Undergraduate Ethics, Sustainability, and Food Policy Coordinator
at The Co-op
- Placement (10 Months+)
- Manchester
-
4.7
