L&D Senior Team Lead Review
at Booking.com
Higher Level Apprenticeship
Logistics and Operations
Manchester
Review Submitted: April 2021
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
trong organisational and planning ability, showing resilience and ability to meet deadlines.
•Plan and manage resources, to deliver our onboarding programmes and developmental workshops.
•Liaise with subject matter experts, to keep course content up to date and aligned with the business strategy.
•Able to evaluate the effectiveness of training through feedback and demonstrate ROI to the business using Kirkpatrick’s model.
•Experience of designing and delivering training frameworks at various experience levels (entry to business leaders) through the ADDIE principle.
•The ability to react quickly to issues and adopt new ways of working to meet business needs.
•Experienced with traditional and modern training methods (classroom learning, coaching, e-learning, mentoring, virtual learning, workshops).
•Responsible for the quality and performance levels for the Customer Service onboarding programmes.
over 6 countries (including using external partner services).
•Experienced in facilitating workshop-style learning with managers at all levels.
•Developed a culture of continuous learning through the L&D Team to become a high performing team.
•Plan and manage resources, to deliver our onboarding programmes and developmental workshops.
•Liaise with subject matter experts, to keep course content up to date and aligned with the business strategy.
•Able to evaluate the effectiveness of training through feedback and demonstrate ROI to the business using Kirkpatrick’s model.
•Experience of designing and delivering training frameworks at various experience levels (entry to business leaders) through the ADDIE principle.
•The ability to react quickly to issues and adopt new ways of working to meet business needs.
•Experienced with traditional and modern training methods (classroom learning, coaching, e-learning, mentoring, virtual learning, workshops).
•Responsible for the quality and performance levels for the Customer Service onboarding programmes.
over 6 countries (including using external partner services).
•Experienced in facilitating workshop-style learning with managers at all levels.
•Developed a culture of continuous learning through the L&D Team to become a high performing team.
To what extent do you enjoy your programme?
5/5
I really enjoyed the assignments and reasearching the different methods and theories that help.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new models and theories that have helped me develop my partnering style.
Structure and Support
How well organised/structured is your programme?
4/5
Really structured sessions and plenty of adhoc support when needed.
How much support do you receive from your employer?
5/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has been really supportive and helped me with understanding the assignments and has encouraged me.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have probably required more than the usual help needed but I have really benefited from it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It really helped me build my confidence and experiecne dealing with stakeholders.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Booking cares voluntary scheme.
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
A company that helps and develops people :)
What tips or advice would you give to others applying to Booking.com?
Be open minded and embrace change.
