Customer Solutions Analyst Review
at Nestlé
Level 3 Apprenticeship
Customer Service, Logistics and Operations
York
Review Submitted: April 2021
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
3/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I book-in deliveries with customers. This involves communicating with customers and our scheduling team to get a delivery time that suits them and us. I have a select group of customers that I am dedicated to, so I am also their customer service advisor and help them with any queries.
To what extent do you enjoy your programme?
5/5
I am really enjoying so far - through the university I have learnt a lot about Supply Chain and through work I have learnt a lot about the company.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
This is a customer service based role which I already have a lot of experience in so I haven't learnt new skills as such but have definitely developed my communication skills.
Structure and Support
How well organised/structured is your programme?
5/5
Pretty well structured. We have a full week out every 6-8 weeks to focus on university work which suits me very well as supposed having to go to university once a week.
How much support do you receive from your employer?
5/5
Very supportive. As well as general support from mangers we have a dedicated mentor in the company and a dedicated buddy who is someone who has already done the apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support. They use OneFile to communicate tasks etc. to us but we can also use this or their emails to ask questions. Additionally, we have meetings with them and our mentors to review progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Pretty well. I have not necessarily used the knowledge in my current role but it really helped me understand how my role fits into the company as a whole and it will definitely help me progress further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There are lots of volunteering opportunities which are great. Unfortunately I have only worked for the company whilst there has been a lockdown on so I'm not sure what activities there would be in normal circumstances.
Recommendations & Advice
Would you recommend Nestlé to a friend?
Yes
Why?
Excellent company to work for - good ethical values. Also, very supportive at all levels. I have not felt disregarded as an apprentice, I am treated the same as everyone else.
What tips or advice would you give to others applying to Nestlé?
Think about experiences you have that have given you skills - not just from previous work expereince but from social activities and you every day life.
