Team Leader Review

Item: Team Leader at The Co-op
Rating: 3.9
Author: Anonymous

at The Co-op

Degree Apprenticeship

Customer Service

Mytholmroyd

Review Submitted: April 2021

Overall Rating

3.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I am a Team Leader which involves responsibility as the person in charge. Tasks include managing the team in order to achieve outcomes over the course of the shift. Cash handling, opening/closing the shop. Ensuring polices and procedures are adhered to.

To what extent do you enjoy your programme?

3/5

The programme is highly enjoyable, although it's delivery has been affected by the pandemic. It has changed from face to face to online delivery. This has not been so effective for me as my learning style is suited to face to face sessions.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have both learnt new skills and developed existing ones. My people management skills have certainly improved. I am also more confident in my decisions as I have a sound academic knowledge to back them up.

Structure and Support

How well organised/structured is your programme?

4/5

The programme is well structured and organised as well as it can be. I think that the university and Co-op have done well considering the circumstances which we have faced over the last year.

How much support do you receive from your employer?

4/5

My employer is very supportive. We have appropriate time off to give time to the course and they have been supportive with research for my assignments.

How much support do you receive from your training provider when working towards your qualifications?

4/5

Support is there as required. Although, as I've said before, this has been somewhat affected by the pandemic. Tutors are only an email away, and usually happy to pick up a call of needed.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

It has backed up my existing knowledge further and taught me new things. I have learnt a lot about people management, and finances which I had little knowledge of before.