IT Service Desk Team Leader Review
at NHS
Level 3 Apprenticeship
Information Technology
Bournemouth
Review Submitted: April 2021
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Day to day management of team of 9 IT Technicians supporting busy NHS Trust
To what extent do you enjoy your programme?
3/5
I enjoy it a lot but I do worry a lot about the time constraints of my day job, which can intrude
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, I have learned a lot about Emotional Intelligence, Self-Awareness, and Feedback and am incorporating this into my day to day work
Structure and Support
How well organised/structured is your programme?
3/5
Well-structured but I find the handouts and BUD sometimes at odds with instructions from tutor, which leads to some queries
How much support do you receive from your employer?
4/5
Full support from employer, I am given the time and encouragement I need
How much support do you receive from your training provider when working towards your qualifications?
3/5
Tutor is very helpful and proactive. Our availability doesn't always line up but this is unavoidable sometimes
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Still a work in progress but I feel it is helping a great deal
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No, especially after the last year there is nothing
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
The work that the NHS does can't be easily summed up, but as an employer I have always found them fair and supportive
What tips or advice would you give to others applying to NHS?
Do not apply unless you are prepared to commit fully.
