collections and recoveries advisor Review

My role at the moment as I am now a full time employee in the collections and recoveries department is to be on the phones taking customers queries, handling missed payments on account and setting arrangements around them to bring them up to date. There is also the outbound side when we aren't receiving calls we will call out to people in arrears to discuss the missed payments and sort out clearing them up. Outside of this I will work on completing the remaining coursework I have for my apprenticeship and writing up notes for discussions to be had with my apprenticeship coach.

Within the company the programme is very structured and organized and the hand overs to each department was handled well ensuring we had a meeting before going there for an overview of what we will be changing to making the transition easier. I think it only fell behind when the department wouldn't be provided all the information around what we are actually doing as apprentices so there was a lot of questions around what they can do to help what work am I doing what they could provide as an extra support method for me. the other thing would again fall down to the apprenticeship training company FWD who weren't organized with work and with meetings.

I received lots of support from my employer from both team leaders, management, and peers. each department I went to ensured that I had everything that I needed to get the best possible outcome from my apprenticeship and offered constant support so that anything I struggled on I was able to get the help needed to pass that struggle, even putting me in touch with other areas in the company to support on certain coursework I had which they didn't have too much knowledge around.

This is unfortunately where the apprenticeship fell the training provider was very supportive during my time and wasn't very clear around the feedback towards the coursework I provided her. I was left in the dark on what mark I was actually working at with the work I provided her so I wasn't sure if I was doing enough to pass whether I was going over that, and the meetings we had didn't seem to provide the information needed to require an hour long meeting together as the information provided could have easily been sent over in a quick email.

I feel the qualification is a good compliment to the role in VWFS as it teaches you the regulations and legislations around the company you work for getting a better understanding of why the company has some of its rules and how you fit within the company as well. it also helps to improve your knowledge around the products that you deal with on a day to day basis with customers

Yes

The reason why I would recommend Volkswagen financial services to a friend is due to the knowledge you gain the skills you develop and the new skills you gain also. and outside of that the support you get to help you improve yourself to get the job you are wanting or promotion.